policies

At Heart of Shasta, we understand that unanticipated events occur in everyone's life. Unforeseen events such as flight delays, car problems, traffic considerations, business meetings and project deadlines are just a few reasons why one might consider canceling a massage appointment.

In our commitment to provide a unique and outstanding massage experience to all of our clients and out of consideration for our time, we have adopted the following policies:

ARRIVAL

Please arrive for your appointment(s) 15 minutes prior to the scheduled starting time. This allows you the time to fill out the appropriate intake form, change and prepare for the service. If you wish, please fill out the intake form on this site and there will be no paperwork upon your arrival. All services offered have a specific time schedule and early arrival allows for a relaxed and unhurried experience. If late arrival is inevitable, your service(s) may be shortened in order to keep on schedule.

CANCELLATIONS

There is a 24-hour cancellation policy. You will be charged 1/2 of the amount of your service if cancellations are not made within this timeframe. If you are booking your massage within 24 hours of the actual appointment, there is no cancellation, and you will be charged the full amount of the appointment.

LATE ARRIVALS

As a courtesy to other guests and staff, appointments will be automatically canceled 20 minutes after scheduled start time and charged according to the cancellation policy. We regret that late arrivals will not receive extension of scheduled appointments. In special cases, and when schedules allow, we may be able to accommodate a partial or full appointment. This will be at our discretion and only with proper, advanced notification of your late arrival.

SEXUAL MISCONDUCT

Sexual misconduct is forbidden. The client understands that any illicit or sexually aggressive remarks, advances or gestures will result in the immediate termination of the session, and the client will be liable for full payment of the scheduled appointment.

PAYMENTS

All prices are in USD and subject to change.

These policies were adopted to ensure that the therapist, the client and the location be respected. We want your experience to be stress-free and relaxing.

If you have any questions about any of these policies, please call 530-826-4953 or email jody[at]heartofshasta.com.